Claims procedure

All insurance contracts are based on the information provided by the insured in the proposal form. The proposal form forms the basis of insurance contracts.

Some important points, which would help you in the claims procedure.

The loss or damage should be reported to the insurer immediately.

In the event of you needing to make a claim, please call our Customer Service Executives at the following numbers

30305858

(dial your city code if calling from a mobile)

1800 22 5858

Toll free from MTNL/BSNL/Reliance network

1800 102 5858Toll free from Bharti/Airtel network

Or

SMS "CLAIM" on 9860685858

We will take all the details and if appropriate give you the telephone number and location of your nearest Bajaj Allianz preferred workshop (for cashless claims) and inform you of any further action you may need to take. We are committed to dealing with each claim quickly and effectively

On receipt of claim intimation, the insurer will forward a claim form.Submit the completed claim form along with an estimate of the loss to the insurer. It is preferable to submit an itemized estimate with separate values.

The insurer will arrange for inspection of the damaged items to assess the loss. In case of major losses, a specialist-licensed surveyor is deputed.

The insured has to provide the required documents to substantiate the extent of loss.In case the cause of loss is not established, it is for the insured to prove that the loss or damage has occurred due to an insured peril.

On agreement of claim amount between the insured and the insurer, the claim is settled.Average Clause - As per the Terms and Condition of the Policy · Excess as stated as per the Policy terms and condition will be deducted from the claim pay